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Privacy Policy

Contrad Swiss SA (“Contrad“) is the data controller responsible for this website. Contrad can be contacted at via Ferruccio Pelli 2, 6900 Lugano Switzerland. The words “we” and “us” mean Contrad.

Contrad respects the privacy of visitors to its Site and is committed to the protection of their information. Considering that the information we collect includes data that can be used to identify visitors to our Site (“personal data”), this Privacy Policy informs visitors about (i) the types of personal data we collect on this website, (ii) how we may use that personal data, and (iii) with whom we may share it. BY ACCESSING AND USING THIS SITE, YOU AGREE AND CONSENT TO THE POSSIBLE COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL DATA AS OUTLINED IN THIS PRIVACY POLICY, THAT YOU HAVE FULLY UNDERSTOOD.

The information we collect via this Site may be sent outside the European Union -or any other countries from which you provide data- to our offices in Switzerland, where the laws provide adequate protection of individuals with regard to the processing of their personal data.

The Site content and services are intended for adult users over the age of 18. The Site is not designed to attract underage visitors and we do not knowingly collect personal data via this Site from visitors in that age group. If we learn that an under 18 visitor has submitted personal data via this Site, we will delete such information from our active databases.

Web sites that are operated by other parties may reference Contrad products. These sites operate independently from this website and are not under our control. These sites may have their own privacy notices in place, which we strongly suggest you review if you visit them. We are not responsible for the content of these sites, any products or services that may be offered through these sites or any other use of these sites, nor for any data processing and privacy practices associated with such sites.

I. The Information Contrad may collect and how it will be used

Most of our services do not require any form of registration, allowing you to visit our site without the need to provide us with your personal data. Contrad collects personal data (information that can be used to identify you, such as name, address, telephone number, or e-mail address) only when it is asked for and/or you voluntarily submit it to us on this Site. We may use your personal data to respond to your requests; improve our level of service and the content of our Site; provide you with helpful information, product news, and updates; notify you of new Contrad products and services; seek your views on our products and services; and for our own internal purposes. Contrad also collects data that does not identify you directly, but which offers some information about your interests and activities that could be used to make inferences about you and, in some cases, identify you indirectly:

Contrad web sites may use “cookies” – small text files that are placed on your computer by a web server. Cookies help provide additional functionality to the Site or analyse usage of the Site more accurately. For instance, a web server may set a cookie that remembers your computer so that any special settings or preferences you select may be retained when you revisit the Site. Contrad does not directly link cookies with personal data that you may submit.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies, or receive a warning before a cookie is stored, if you prefer. Please refer to your web browser’s instructions or help screen to learn more about these functions. If you choose to decline cookies, you may not be able to fully experience the interactive features of this Site. Our Site may use “web beacons” – small strings of programming code that deliver a graphic image on a web page or e-mail message for the purposes of transferring data back to us. Web beacons may be used to allow Contrad, or third parties acting on behalf of Contrad, to communicate with cookies stored on your computer. The information collected via web beacons may also contain IP addresses, described below, as well as information concerning how a visitor responds to an e-mail message (such as, the time the e-mail is opened). Contrad may use information collected through web beacons for a variety of purposes, including, but not limited to, site traffic reporting, unique visitor counts, and content optimization.

An IP address is a set of numbers that is automatically assigned to your computer whenever you log on to your Internet Service Provider or through your organization’s local area network (LAN) or wide area network (WAN). When you log on to a web site, your computer is automatically identified by the IP address assigned to it.
Contrad, or third party companies acting on behalf of Contrad, may collect IP addresses for the purposes of maintaining communications with visitors as they move about the Site and enhancing their user experience. We do not ordinarily use this information to develop a personal profile of our visitors and the log files are regularly purged. Therefore, each visit to this Site will be logged, but the visitor normally remains anonymous to us.

Contrad also collects non-personal data and uses them in aggregate form to track data such as the total number of visits to our web sites, the number of visitors to each page of our web sites, and the domain names of our visitors’ Internet Service Providers. We use this information to understand how our visitors use our Site so that we may improve it and the services we offer.

Contrad will keep your personal data in accordance with any applicable legal or ethical reporting or documentation retention requirements. Some of the personal data collected by Contrad can be stored or processed on servers in other jurisdictions, which may have different data protection laws from the jurisdiction where you live. Contrad will ensure that appropriate measures are in place to give your personal data the same protection as applicable in your residence country.
Contrad is committed to protecting the security of your personal data. Contrad takes commercially reasonable steps to protect your personal data against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and all other unlawful forms of processing. To help protect the information that you provide your personal data is kept behind firewalls that meet or exceed industry standards. Nonetheless, we cannot guarantee that loss, misuse, or alteration of data will not occur.

Any disclosure of users’ personal data to third parties will only be carried out with the explicit consent of Contrad and accordingly to this Privacy Policy and any applicable legal requirement.

Contrad may give access to your personal data to its affiliates in other countries that agree to treat them in accordance with this Privacy Policy and with any applicable Swiss and foreign data protection regulation.

Contrad contracts with select business partners to market and distribute products in certain areas. These business partners may, from time to time, have access to your personal data to enable them to provide services to Contrad or directly to customers. For example, Contrad may share your personal data with a business partner in order to respond to product inquiries that you make on this Site. All business partners are bound by contract to respect this Privacy Policy and to guarantee the security and confidentiality of your personal data. All business partners are prohibited from using the information for purposes other than the provision of Contrad products or services.

Select third parties are used to provide Contrad with support services in connection with its Site. These third parties may, from time to time, have access to your personal data to enable them to provide services to Contrad. All companies providing such services are contractually required by Contrad to meet the same standards of data protection as Contrad and are prohibited from using your personal data for their own purposes.

In addition to what exposed above, Contrad may disclose your personal data in the following circumstances:

  • when we have reason to believe, in good faith, that disclosing your personal data is necessary to identify, contact or bring legal action against someone who may be causing injury to you, or otherwise injuring or interfering with Contrad’s rights, property, or operations, other users of this site, or anyone else who could be harmed by such activities;
  • when we believe, in good faith, that disclosure is required by law;
  • in response to a demand by law enforcement authorities in connection with a criminal investigation;
  • in response to a request by civil or administrative authorities in connection with a pending civil case or administrative investigation;
  • in the event of a merger, acquisition, sale of assets, joint venture, or any other transaction that results in a change in control or ownership of Contrad or any of its affiliates, in whole or in part; or
  • in the event of a corporate reorganization, bankruptcy, insolvency proceeding, or similar circumstance, if permitted by and done in accordance with applicable law.

You have the right to access and to rectify your personal data by using the contact information provided below. Following any data access request, we will do our best to accommodate your inquiry. If the personal data collected are incorrect, inaccurate or outdated, we will correct them within a reasonable period of time. You also have the right to object to the processing of your personal data by Contrad at any time by using the contact information provided below.

The personal and non-personal data that you provide to us are stored in servers that are operated and maintained by us. We only retain personal data as long as and to the extent needed to fulfill the purposes for which they were originally collected, unless otherwise provided by law.

This Site may provide links to other Contrad and third party web sites as a service to our visitors. This Privacy Policy does not apply to those sites. Please review the privacy policy and terms of use posted on each site you visit.

We may occasionally update all or parts of this Privacy Policy at any time and without individual notice to you. We encourage you to periodically review this Privacy Policy to stay informed about our information practices. We will indicate above the date on which this Privacy Policy was last modified. Your (continued) use of this Site constitutes your agreement to the Privacy Policy and any updates.

If you have any questions or concerns concerning the protection of your personal data submitted through our Site, please send a thorough description to or one of the addresses below and we will respond within a reasonable period of time.

Contrad Swiss SA
via Ferruccio Pelli 2
6900 Lugano

This Privacy Policy, its interpretation and validity and any dispute relating to or arising out of it are to be governed by and construed in accordance with the laws of Switzerland without reference to its conflict of law rules.
Any dispute, action, suit or legal proceedings, – including interim proceedings- arising out of or relating to this privacy policy and this website shall be exclusively – brought by you before the ordinary competent Courts of Lugano, Switzerland. Contrad and /or its affiliates shall be free to bring any dispute, suit or legal proceedings –including interim proceedings–arising out of or relating to this Privacy Policy and this website before the ordinary competent Courts of Lugano, Switzerland and/or before any other competent jurisdiction.